FREQUENTLY ASKED QUESTIONS

All our coffees are 100% Arabica, generally washed (fully washed), from the latest harvest and high screen size. Always freshly roasted.

WHAT TYPE OF ROAST DO YOU OFFER?

At Fanático, we roast every day in an artisanal way, in small batches, by hand and slowly.

Our natural roast: coffee and heat. We believe that good coffees should not be over-roasted, which is why we apply a medium roast to all our origins.

IS IT POSSIBLE TO PURCHASE GROUND COFFEE?

Yes. You can select the grind size you need from the dropdown menu, although we recommend buying whole beans and grinding just before brewing so the coffee preserves all its properties. You can see all grind sizes here.

HOW LONG DOES COFFEE STAY FRESH AND HOW SHOULD I STORE IT?

The bags in which we ship our coffee are designed to keep it fresh by avoiding the three main factors that age coffee: light, moisture, and air. As long as they remain unopened, your coffee will stay delicious for 60 days after roasting.

Once opened, we recommend using the coffee within 30 days. Coffee does not expire or go bad, but it can lose properties such as aroma after a month, especially if it is ground.

Ideally, buy 250 g bags and open them only when you’re going to consume them. Once opened, store your coffee in a cool, dry place, away from heat and light, and keep it in its original packaging or in an airtight container.

DO YOU HAVE SPECIALTY COFFEE?

Yes. The 6 pure origins in the FANÁTICO range are specialty coffees. On this page you can see them in more detail.

-GUATEMALA Genuino Antigua
-KENYA AA Plus
-ETHIOPIA Mocha Sidamo
-INDONESIA Java WIB Jampit
-COLOMBIA Supremo Nariño El Tambo
-ZAMBIA AAA Kasama Estate

WHAT COFFEE AND BREWING METHODS DO YOU RECOMMEND?

We source and roast beans that are highly versatile across many brewing devices, so the method you choose depends on personal preference.

This is why we created our Brew Guides, where the different brewing methods are explained.

On each product page, you can also find the tasting notes that will help you choose the coffee that best matches your taste.

HOW CAN I PLACE AN ORDER?

The fastest way to place an order is to browse the website and find the products you want to buy. You can do this in several ways:

By entering the product name in the store’s search bar located at the top, or by navigating through the product categories: within the main menus there are submenus with categories that will intuitively guide you to the desired product.

When you find the product you want, add it to the cart. In the case of coffee, first choose the grind size you need.

Once you have all the products you want, go to your cart and select “Proceed to Checkout.” If you are registered, you can log in or continue as a Guest.

You will need to select your preferred shipping option and payment method. Finally, click “Confirm your order,” and you will receive an email with the order confirmation.

You can also call us, and we will help you with the process if needed.

WHAT PAYMENT METHODS ARE AVAILABLE?

When making an online purchase at Fanático, you can use the following payment methods:

-Credit / Debit Card
-PayPal
-Bank Transfer
-Bizum
-Cash on delivery (This method has a €2 fee)

WHEN WILL MY ORDER BE SHIPPED?

We process all orders Monday to Friday, and they are shipped via express courier (24 business hours), properly packaged.

Every business day, all orders received before 12:00 PM are prepared and shipped with scheduled delivery for the next business day. For example:

- If you order Monday to Thursday before 12:00, we prepare it immediately and you will receive your coffee the next day.

- If you order on Monday afternoon, we will prepare it on Tuesday and you will receive it on Wednesday.

- Usually, the longest delivery time occurs for orders placed on Thursday afternoon, which are prepared on Friday and delivered on Monday.

- Lastly, if you order during the weekend (from Friday at 12:00), we will prepare it on Monday and you will receive it on Tuesday.

Remember that on public holidays in Madrid, where we roast our coffee, we cannot prepare orders, and on public holidays in your area, deliveries cannot be made.

WHERE DO YOU SHIP AND WHAT ARE THE SHIPPING COSTS?

We currently ship throughout Spain. Our shipping costs for mainland Spain are calculated based on the weight of the order, and the options are as follows:

Deliveries in Madrid with GLS, Correos Express, or Paack* in 24–48 business hours:

• Up to 1.5 kg: €3.50

• More than 1.5 kg: €4.50

Deliveries in Mainland Spain with GLS, Correos Express, or Paack* in 24–48 business hours:

• Up to 1.5 kg: €4.50

• More than 1.5 kg: €6.50

*Paack will allow time slot selection depending on the postal code.

Customers with a coffee subscription will receive a 10% discount on shipping (valid only for mainland Spain).

For shipments to the Balearic Islands, the cost is €6.99 up to 4 kg. From 4 kg onwards, shipping costs €9.99. Delivery time is 48–72 business hours.

For shipments to the Canary Islands, the cost is €9.99 up to 4 kg. From 4 kg onwards, shipping costs €15.99. Delivery time is 5 to 10 business days. Occasionally, delivery times to the Canary Islands may be affected by customs procedures. The buyer is responsible for customs fees associated with the order upon delivery.

We also offer international shipping. Find more information and all rates here.

CAN I CANCEL MY ORDER?

Order processing is fast, so it’s important to contact us as soon as possible so we can cancel or modify your order before it is processed. Once processed, changes can no longer be made.

WHERE IS MY ORDER?

Once the shipment leaves our roastery, you will receive an email with the tracking number and all the necessary information to check the status of your order at any time.

If you notice it is taking longer than usual, we recommend contacting Customer Service and providing your order number. We will inform you of the current status of your shipment.

MY ORDER IS MARKED AS DELIVERED, BUT I HAVEN'T RECEIVED IT. WHY?

Sometimes there are mix-ups with GLS and packages are delivered to Parcel Shops. Please check your email and tracking link to verify whether they notified you of delivery to one of their locations.

If you have no information about the shipment, please write to Customer Service and provide your order number so we can assist you.

CAN I RETURN PRODUCTS?

At Fanático, our priority is your satisfaction and enjoyment of your coffee. We roast our whole beans to order every day, so we cannot accept returns of coffee. For this reason, we recommend double-checking the grind size before completing your order.

If you receive an incorrect coffee due to our error, we will cover the return shipping costs. To do so, please write to Customer Service within 7 days of your purchase and we will tell you how to proceed.

Finally, you may exchange any non-perishable product you have purchased. Simply email Customer Service, indicating your order number, which items you want to return, and the reason. We will reply immediately with instructions for completing the return.

MY ORDER ARRIVED DAMAGED. WHAT SHOULD I DO?

Send an email to our Customer Service team with your order number and a photo of the damaged item (along with a photo of the shipping box) so we can assist you and notify our warehouse. We will solve it for you immediately!

DO YOU HAVE PHYSICAL STORES?

Yes, you can also purchase our coffees directly at our coffee shop. We look forward to seeing you at Calle Alfonso Gómez, 15, 28037, Madrid.

WHAT DOES THE FANÁTICO SUBSCRIPTION CONSIST OF?

We have designed this subscription service for your convenience. Choose the coffee you want to receive, with your preferred grind type, select how often you want it delivered, and Fanático will ensure your order arrives on time so you never run out of coffee at home.

WHAT ARE THE SUBSCRIPTION OPTIONS?

When setting up your subscription, you can configure the frequency, choosing between every 15 days, monthly, every six weeks, or every two months.  In the following steps, you can choose the coffee you want with your preferred grind type. Finally, you can also add any of our teas and infusions or our gourmet products.

WHAT ARE THE SHIPPING COSTS AND CARRIERS FOR EACH SUBSCRIPTION ORDER?

Customers with a coffee subscription will receive a 10% discount on shipping costs. The carrier and shipping costs will be the same as those chosen in the first subscription order. If you decide to change the delivery address for any delivery, the shipping costs will be recalculated.

WHAT PAYMENT METHODS CAN I USE?

Subscriptions only accept payment by card.

HOW AND WHEN WILL I BE CHARGED?

You will be charged periodically on the same card used for the first subscription order.

HOW DO I KNOW WHEN MY ORDER WILL ARRIVE?

Three days before delivery, you will receive an email reminding you of your next order, with options if you want to skip that delivery or have it sent to a different address.

Keep in mind that shipments are made on business days, so if your delivery is scheduled for a weekend or holiday, it will be sent on the next business day.
 
WHAT IF I CANNOT RECEIVE MY SUBSCRIPTION ORDER?

It’s possible that receiving your subscription order may not be convenient. If this happens, we make it easy for you:

If you won’t be home to receive your order, you can change the delivery address and continue enjoying your coffee.

If you still prefer not to receive your order, you can skip it with no problem. Skip it and receive your coffee next month.

These changes can be made from My Account -> Subscriptions, as long as it is done more than 48 hours before the next automatic order.

WHAT HAPPENS IF I SKIP AN ORDER?

Here’s an example: You have a monthly subscription. Your order was scheduled for November 20, but you decide to skip it. You will not receive your order on November 20, but if you make no other changes, you will receive it on December 20.

HOW CAN I MODIFY THE PRODUCTS IN MY SUBSCRIPTION?

This option is currently not implemented. To do so, you would need to cancel your subscription from My Account -> Subscriptions and create a new one.

IS THERE A MINIMUM COMMITMENT, OR CAN I CANCEL MY SUBSCRIPTION ANYTIME?

There is no commitment; you can cancel your subscription at any time.

HOW DO I CANCEL MY SUBSCRIPTION?

Subscriptions can be canceled from My Account -> Subscriptions.